: Praise should be public and emotional; criticism should be private, behavior-focused, and delivered without emotion as an "investment" in the person's growth.
Guidara argues that good hospitality is providing what a guest expects. Reasonable hospitality is a hot meal and a clean table. But unreasonable hospitality is the act of surprising a guest with something they didn’t even know they wanted. It is the impromptu trip to a hot dog stand in the rain, the customized picnic in the park, or the laser-focused attention that makes a person feel seen. Unreasonable Hospitality by Will Guidara EPUB
Unreasonable Hospitality Author: Will Guidara Format: EPUB : Praise should be public and emotional; criticism
Guidara argues that to truly connect with people, you must practice "unreasonable hospitality"—going to lengths that seem irrational from a purely profit-driven perspective, but are essential for creating transcendent human experiences. But unreasonable hospitality is the act of surprising