After reboot, go back to bootloader:
Motorola devices run on a layered architecture. While the average user only interacts with the Android OS, there are lower-level partitions and modes that handle the hardware. (often related to BP Tools or Engineering Mode ) is a diagnostic configuration used by Motorola and authorized service centers. motorola tools mode config disabled
When you apply for an official bootloader unlock code from Motorola’s website and run fastboot oem unlock UNIQUE_KEY , the process also flips the Tools Mode config to "Enabled." If you revert to a locked bootloader (via fastboot oem lock ), the config is disabled again. After reboot, go back to bootloader: Motorola devices
If the RSA tool doesn't work and your phone continues to report it is a different model (e.g., "Samsung Galaxy") or shows persistent "Tool Mode" errors, it usually points to a or an incomplete firmware flash from a repair center. In these cases, the "config" must be toggled by an authorized service center using internal Motorola proprietary tools. How-to-enable-tool-mode-config-to-enable - English Motorola When you apply for an official bootloader unlock
Unlock the bootloader:
If the device can still enter Recovery Mode, a full wipe may clear corrupted temporary configuration data. Motorola Tools Mode Config Disabled - Google Groups