jq . /path/to/tecdoc-config.json
TecDOC releases regular updates. If you have ignored update prompts for several months, the backend servers may have deprecated an old API version. Your configuration file still points to the old endpoint, but the server rejects the handshake. The error message is a catch-all: “Check your config” (because your config is outdated).
: If the error occurs during request processing, check your local log files for detailed error messages that might pinpoint a missing resource or an "Internal Server Error". TecCom Wiki Are you working with a local installation of the TecDoc Catalog or a custom integration using their Web Service API? loading data failed check the configuration file tecdoc new
The most common cause of this error is a simple lack of connectivity. Ensure your internet connection is stable.
The specific phrase "tecdoc new" implies the system is attempting to load a specific instance or version of the database configuration, distinguishing it potentially from an "old" or legacy version. Your configuration file still points to the old
: The application is looking for data in a directory that doesn't exist, often because the installation path was changed manually.
The error rarely means the entire installation is broken. It usually points to a specific environmental failure. Here are the top 5 causes observed across thousands of workshops: TecCom Wiki Are you working with a local
The user account running TecDoc does not have "Read/Write" access to the configuration folder.