Unless you have a specific legacy enterprise requirement or no other internet access options, do not rely on the un2420. You are better off using a smartphone hotspot or a modern USB LTE/5G dongle. The hardware is end-of-life, and the driver support for Windows 10 is a functional but messy workaround rather than a proper solution.
Search for on the HP Support site or a trusted driver archive. Download the .exe file but do not run it normally. 2. Use Compatibility Mode hp un2420 mobile broadband module driver windows 10 upd
Click and navigate to the extraction folder (e.g., C:\SWSetup\sp51022 ). Ensure Include subfolders is checked . Click Next to complete the installation. Verify Hardware IDs Unless you have a specific legacy enterprise requirement
When Windows 10 updates (like the Anniversary Update, Creators Update, or 22H2) roll out, Microsoft’s driver signature enforcement becomes stricter, and legacy network architectures (like the old "Dial-Up" connections used by this card) are deprioritized. The result? Windows 10 sees the hardware but labels it as "Unknown Device" or fails to start the driver with or Code 31 . Search for on the HP Support site or
HP officially supports this hardware through the following SoftPaqs, which contain the Qualcomm Gobi2000 drivers HP Support Community Primary Driver: sp53068.exe (Qualcomm Gobi2000 Drivers). Alternative/Diagnostics: sp51022.exe Installation Steps for Windows 10