Managed IT
Help desk, onboarding, vendors, and device management.
Managed IT · Vancouver, BC
IT that keeps your business moving
Hexafusion IT Solutions is a Vancouver, British Columbia managed IT services and cybersecurity firm serving small and mid-sized businesses across the Lower Mainland. Founded by a former PCI DSS Internal Security Assessor, we deliver flat-rate help desk, security, cloud, compliance, and backup with documented response commitments.
Why BC businesses choose us
Flat-rate support, layered security, and documentation your staff can actually use, built for growing BC organizations.
- 15-minute initial ticket response by a real engineer, not an autoresponder
- 1-hour on-site response for emergencies in downtown Vancouver
- Same-day resolution on Professional and Enterprise plans where we manage your network, barring force majeure
- Tested backups and documented disaster recovery planning
15 minTicket response
1 hrVancouver on-site
Since 2020Vancouver BC
Canadian clients
Built for organizations operating in Canada
We are headquartered in British Columbia and anchor our advice in Canadian privacy law, local infrastructure planning, and realistic response expectations - not repackaged US-only playbooks.
Privacy and compliance context
Form and website data is handled under PIPEDA and BC PIPA. For managed services we align to your sector (health, finance, professional services, or public-facing) and to cross-border operations when you also work in the United States.
Local service, clear scope
Every proposal is scoped to what we actually deliver in the Lower Mainland. You get written response commitments on supported plans, documentation you own, and support for cloud-first, hybrid, or on-premises environments.
Questions for your privacy officer? See our Privacy Policy or contact us for how we handle data in client engagements.
Technologies We Work With
Production platforms, all in one partner
From endpoint security to cloud infrastructure, we manage and support the technology your business depends on.
Microsoft
Amazon AWS
Cisco / Meraki
VMware
Adobe
Fortinet
Palo Alto
SonicWall
WatchGuard
Check Point
Sophos
Bitdefender
Webroot
Trellix
ThreatDown
Ironscales
Cynet
Vicarius
Keeper Security
Malwarebytes
Veeam
Acronis
Axcient
Carbonite
Cloudflare
Ubiquiti UniFi
Juniper
Aruba
Netgear
Grandstream
Dell
Lenovo
Supermicro
TwilioMicrosoftAmazon AWSCisco / MerakiVMwareAdobeCapabilities
Everything in one partnership
From daily support to strategic roadmaps: see the full list on our services page.
Security
Endpoint protection (EDR: Endpoint Detection and Response), multi-factor authentication (MFA), firewalls, awareness training, and hardening.
Cloud & M365
Tenant management, email, SharePoint, and identity.
Backup & DR
Microsoft 365 backup, servers, backup and disaster recovery (BDR: Backup and Disaster Recovery) options, and test restores.
Vancouver Services
Managed IT and Cybersecurity in Vancouver, BC
Dedicated service pages for Vancouver and Lower Mainland businesses looking for a local managed IT partner.
Managed IT Vancouver
Flat-rate managed IT for small and mid-sized businesses.
Cybersecurity Vancouver
Endpoint protection, multi-factor authentication, security monitoring (SOC: Security Operations Center), and compliance.
Cloud Services Vancouver
M365, Azure, AWS, hybrid.
IT Consulting Vancouver
Virtual Chief Information Officer (vCIO) services and strategic planning.
Free · 2 Minutes · Instant Results
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Free IT Security Checklist
50 controls BC businesses should have in place. Interactive and printable.
Proven results
Clients who trusted us with their IT
These are real engagements from businesses across the Lower Mainland. We do not publish client names out of respect for their privacy - but every detail is real.
Manufacturing · 30 users
From break-fix chaos to a fully managed environment
Aging hardware, no documentation, slow support. We stabilized the environment, replaced hardware in phases, deployed Active Directory, and managed a full office relocation without disrupting operations.
Dental · 9 staff · 5 operatories
A complete clinic built and running from opening day
Full IT buildout from scratch: operatory monitors, X-ray and Panoramic imaging integration, practice management server, phone system, security cameras, and Microsoft 365 - all before the first patient arrived.
Hospitality · ~400 staff
24/7 support across a complex multi-site operation
On-site and remote 24/7 support across SD-WAN, dual firewalls, and 30+ wireless access points - keeping a 400-person hospitality operation running around the clock.
Where We Work
Serving Metro Vancouver and the Lower Mainland
We are a local IT company. Our team can be on-site across the region when remote support is not enough.
Vancouver
Downtown, East Van, Kitsilano, South Van
Burnaby
Metrotown, Brentwood, Lougheed, Big Bend
Richmond
City Centre, Steveston, Sea Island, YVR
Surrey
City Centre, Newton, Cloverdale, South Surrey
Coquitlam
Town Centre, Port Moody, Port Coquitlam
Langley
Langley City, Township, Willowbrook, Aldergrove